Support Engineer

• Provide technical support and troubleshooting assistance to customers via phone, email, or chat.
• Diagnose and resolve technical issues related to software, hardware, or network connectivity.
• Guide customers through problem-solving steps and solutions in a clear and concise manner.
• Escalate complex issues to appropriate internal teams for resolution.
• Document support cases, including steps taken and solutions provided, in a ticketing system.

• Previous experience in a technical support role, preferably in a software or technology company.
• Proficiency in troubleshooting technical issues related to software, hardware, and network systems.
• Experience with ticketing systems and support tools for managing customer cases.
• Strong understanding of computer systems, operating systems, and network protocols.
• Knowledge of programming languages, scripting, and automation tools is a plus.

A Bachelor’s Degree (or related field)

Ideally, 2 years to 4 years experience in an agency environment working in multi-tiered tasks

• Technical troubleshooting: Ability to diagnose and resolve technical issues efficiently.
• Communication: Strong verbal and written communication skills to interact with customers effectively.
• Customer service: Dedication to providing excellent customer service and support.
• Problem-solving: Capacity to analyze problems and develop effective solutions.