Implementation Specialist

• Conducting initial client assessments to understand their needs and objectives.
• Collaborating with clients to develop implementation plans and timelines.
• Configuring software or systems according to client specifications.
• Providing training and support to clients on product usage.
• Troubleshooting technical issues and resolving client concerns.

• Documenting implementation processes, including configurations, training materials, and user guides.
• Communicating project progress and updates to clients and internal stakeholders.
• Conducting post-implementation reviews to assess project success and gather feedback for improvement.
• Collaborating with sales and account management teams to ensure alignment on client expectations.
• Staying updated on industry trends and best practices in implementation methodologies.
  

A Bachelor’s Degree (or related field)

Ideally, 2 years to 4 years experience in an agency environment working in multi-tiered tasks

• Strong project management skills.
• Excellent communication and interpersonal abilities.
• Problem-solving and troubleshooting skills.
• Attention to detail and accuracy.
• Ability to work independently and as part of a team.
• Customer service orientation.
• Adaptability and flexibility.
• Time management and organizational skills.